Office & Fee Policy

Professional Fees:

These professional fees are for general individual counselling and all related professional services. Fees for specialized services may be higher and this fee will be stated at the outset of our service together. Fees are reviewed annually and are subject to change. Professional fees are set in accordance with the recommended fee range for social workers in private practice established by the Ontario Association of Social Workers. The clinical service provided by a social worker is HST exempt. 

Payment options:

Payment for services is expected at the end of your counselling session. Payment can be made by e-transfer, debit/credit card (Visa, Master Card, Discovery). An official receipt will be provided to you at this time. There is a $25 charge for NSF cheques. Invoicing is available for third-party payers. 

Confidentiality:

All services provided to you are strictly confidential, Information about your or your situation will not be released without your informed, written consent except in the following circumstance:

  • If a therapist is required by law to do so. 
  • If a therapist assess that there is a risk of harm to yourself or others
  • If a therapist assess that a child may have been harmed in the past, or that a child is at risk of harm in the present or future, In all cases. A therapist has a legal duty to report this. 
  • If a therapist is bound by law to report a colleague to the Ontario College of Social Workers and Social Social Services Workers for professional misconduct. 
  • If a therapist is required to defend themselves against a complaint filed with the Ontario College of Social Workers and Social Service Workers. 

Privacy of personal information:   Please refer to the office privacy policy

Telephone calls:  

Richmond Counselling Services will attempt to return calls within 24 hours during business days. Occasionally, we may not be able to return calls within 24 hours. Please ensure we have your current contact numbers. Please inform us if there is any reason why we should not leave a message when we call you back. 

Texting:

Texting is not a secure method of communication. Richmond Counselling Services does not text nor do they respond to text messages from anyone in treatment with them. 

Emails:

Richmond Counselling Services uses email communication only with your permission and only for administrative purposes. That means that email exchanges should be limited to things like setting and changing appointments, billing matters and other related issues. Please do not not email Richmond Counselling Services about clinical matters because email is not a secure communication tool. If you need to discuss a clinical matter then please feel free to email me to set-up an earlier appointment. I will attempt to respond within 24 hours except on weekends or holidays. Please note that Richmond Counselling Services does not provide emergency or crisis support. If you are in crisis and need immediate support, please contact your local mental health crisis line, call 911, or go to your nearest hospital emergency department or urgent care centre. 

Office hours:

Office hours are from 8:30 a.m. to 4:30 p.m. Monday to Friday. Although Richmond Counselling Services attempts to  respond to the needs of our current clients, our services do not provide 24-hour coverage and we cannot always be available for emergency contact. For emergencies, please contact your local mental health crisis line, call 911, or go to your nearest hospital emergency department or urgent care centre. 

Crisis and emergency resources:  

Please note that Richmond Counselling Services does not provide emergency or crisis support. If you are in crisis and need immediate support, please contact your local mental health crisis line, call 911, or go to your nearest hospital emergency department or urgent care centre. 

The material on this website is written for general information purposes only and in good faith. Richamond Counselling Services makes no guarantees about the completeness, reliability and accuracy of this material. Every action you take on the information provided on this website is solely at your own risk. Richmond Counselling Services will not be liable for any loss and/or damage arising from the use of this website.

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